Dealing with Conflict
This week, the attention turns to promoting change within the context of a just culture, wherein an organization seeks to improve patient outcomes through accountability and fair investigation of errors, without allowing a situation to become mired in blame.
How do conflict and ambiguity related to group roles contribute to an adverse event? What skills and attributes are needed to effectively manage groups while promoting a just culture? These questions are addressed this week.
- Analyze situations of conflict in the workplace.
- Evaluate approaches to address conflict in the workplace.
- Recommend conflict resolution strategies.
How Do You Deal With Conflict?
Since healthcare organizations rely heavily on productive interactions to achieve positive outcomes, it is important for nurse leaders to recognize the value of emotional intelligence. What is the importance of recognizing how you personally handle stressful situations? How can understanding effective strategies for conflict resolution be beneficial in the workplace? Self-awareness is an important skill in becoming a leader, so knowing how well you work under stress and in stressful situations may improve your effectiveness as a leader.
In this assignment, you reflect on emotional intelligence and how you handle conflict. Review the Resources for the week, specifically those on emotional intelligence.
American Nurses Association. (2015). Incivility, bullying, and workplace violence. Retrieved from https://www.nursingworld.org/~49d6e3/globalassets/practiceandpolicy/nursing-excellence/incivility-bullying-and-workplace-violence–ana-position-statement.pdf
Cox, K. M. (2018). Use of emotional intelligence to enhance advanced practice registered nursing competencies. Journal of Nursing Education, 57(11), 648–654.
Global Leadership Foundation. (n.d.). Emotional intelligence test. Retrieved September 9, 2019, from https://globalleadershipfoundation.com/geit/eitest.html
Hartung, S. Q., & Miller, M. (2013). Communication and the healthy work environment. JONA: The Journal of Nursing Administration, 43(5), 266–273.
Meires, J. (2018). Workplace incivility – The essentials: Using emotional intelligence to curtail bullying in the workplace. Urologic Nursing, 38(3), 150.
Olawoyin, R. (2018, August 1). Emotional intelligence: Assessing its importance in safety leadership. American Society of Safety Engineers. Professional Safety, 63(8), 41–47.
Pabico, C. (2015). Creating supportive environments and thriving in a volatile, uncertain, complex, and ambiguous world. JONA: The Journal of Nursing Administration, 45(10), 471–473.
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