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You are a Quality Improvement Coordinator training a new hospital staff person on quality improvement activities. The employee asks why her department uses more process-measures than outcome/output-measures to measure quality of the service.  As the Quality Improvement Coordinator

You are a Quality Improvement Coordinator training a new hospital staff person on quality improvement activities. The employee asks why her department uses more process-measures than outcome/output-measures to measure quality of the service.  As the Quality Improvement Coordinator, how would you explain the rationale for the measures used? Be sure to identify some specific benefits of measuring the processes.

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