Review Case Study 12-1, Is the Matrix the Problem or the Solution?, in the Managing Health Services
Organizations and Health Systems textbook and answer the listed questions. Questions in all case studies
may have been modified from those found in the text; read carefully .Please preface each section of your
response with the question number.
As you review the case, consider that changes in organizational structure are more than changes on paper;
they involve people and their interrelationships.
1. Why do you think the PSO members reacted as they did?
2. Is there anything inherently wrong with the matrix design? Is it inappropriate for psychiatric hospitals?
Would the matrix design be appropriate for your health organization? Why or why not?
3. What should the president and vice president for nursing do now? Please explain your rationale for these