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Review Case Study 5-2, Today s Workforce, in the Managing Health Services Organizations and Health Systems textbook and answer the listed questions. Questions in all case studies may have been modified from those found in the text; read carefully. Please preface each section of your response with the question number

Review Case Study 5-2, Today s Workforce, in the Managing Health Services Organizations and Health

Systems textbook and answer the listed questions. Questions in all case studies may have been modified

from those found in the text; read carefully. Please preface each section of your response with the question

number.

1. What are the implications of multiple generations for managing HSOs/HSs?

2. Which functions of management (planning, organizing, staffing, influencing, controlling) are most affected

by multiple generations in the workforce?

3. What effect does the presence of four generations in the workforce have on the culture of an HSO ? What

initiatives have you experienced that have resulted in a positive organizational culture while respecting a

diversity of generations in the work force?

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