Review Case Study 5-2, Today s Workforce, in the Managing Health Services Organizations and Health
Systems textbook and answer the listed questions. Questions in all case studies may have been modified
from those found in the text; read carefully. Please preface each section of your response with the question
1. What are the implications of multiple generations for managing HSOs/HSs?
2. Which functions of management (planning, organizing, staffing, influencing, controlling) are most affected
by multiple generations in the workforce?
3. What effect does the presence of four generations in the workforce have on the culture of an HSO ? What
initiatives have you experienced that have resulted in a positive organizational culture while respecting a
diversity of generations in the work force?