Solved! Select a qualitative research article, different than the one you used in Topic 1, focusing on a clinical nursing problem of your choice. Use this research article to address the following questions
Select a qualitative research article, different than the one you used in Topic 1, focusing on a clinical nursing problem of your choice. Select a qualitative research article, different than the one you used in Topic 1, focusing on a clinical nursing problem of your choice. Use this research article to address the following questions: Provide an APA reference of the article including a GCU permalink or working link used to access the article. Study design: How did you determine that the article is qualitative? What study methodology is used? Using the “CASP Qualitative Checklist,” found in topic Resources, evaluate the study. Based on your findings, summarize the critical appraisal of the selected research article. Initial discussion question posts should be a minimum of 200 words and include at least two references cited using APA format. Responses to peers or faculty should be 100-150 words and include one reference. Refer to “RN-BSN Discussion Question Rubric” and “RN-BSN Participation Rubric,” located in Class Resources, to understand the expectations for initial discussion question posts and participation posts, respectively. Sample Expert Answer APA Reference Lange, D., Lindenmeyer, A., Warren, K., Haroon, S., & Nagakumar, P. (2025). ‘Will anybody listen?’ Parents’ views on childhood asthma care: A qualitative study. BJGP Open, 8(4), BJGPO.2024.0070. https://doi.org/10.3399/BJGPO.2024.0070 Study Design The article “Will anybody listen? Parents’ views on childhood asthma care: a qualitative study” was identified as qualitative because it explored lived experiences rather than measuring variables numerically. The aim was to understand parents’ perspectives on barriers and facilitators to asthma care (Lange et al., 2025). Data were collected through semi-structured interviews, which are a hallmark of qualitative research. The methodology used was thematic analysis, guided by Braun and Clarke’s framework, to identify and interpret patterns within the data. A pragmatic approach underpinned by critical realism was applied, allowing the researchers to explore how parents’ experiences were shaped by both individual and social contexts. CASP Qualitative Checklist Appraisal The study met most of the Critical Appraisal Skills Programme (2024) criteria for high-quality qualitative research. The research question was clear and relevant, focusing on a significant clinical nursing problem: parental experiences in managing childhood asthma. The methodology was appropriate, as semi-structured interviews allowed participants to express personal and emotional experiences. Sampling was purposeful and convenient, targeting parents of children with asthma in a multi-ethnic, urban setting. Data collection was well described, and interviews were conducted by a trained researcher, enhancing credibility. Thematic analysis was rigorously applied, and NVivo software supported coding and theme development. Ethical approval was obtained, and participants were informed of their rights, which strengthens the trustworthiness of the study. The findings were rich and illustrated with direct quotes, enhancing validity. However, the small sample size and recruitment challenges limit generalizability. The authors acknowledged potential recall bias and lack of input from non-English speakers. Despite these limitations, the study contributes valuable insights into unmet educational and emotional needs of parents, highlighting areas for improved nursing practice. References Critical Appraisal Skills Programme (CASP). (2024). CASP qualitative studies checklist. https://casp-uk.net/casp-tools-checklists/qualitative-studies-checklist/ Lange, D., Lindenmeyer, A., Warren, K., Haroon, S., & Nagakumar, P. (2025). ‘Will anybody listen?’ Parents’ views on childhood asthma care: A qualitative study. BJGP Open, 8(4), BJGPO.2024.0070. https://doi.org/10.3399/BJGPO.2024.0070 Sample Response Qualitative research methods, such as semi-structured interviews and systematic text condensation, are often used to explore complex, lived experiences in clinical settings. In your selected study, the use of semi-structured interviews allowed registered nurses to share their experiences and insights regarding pain management for patients with opioid use disorder in home care. The advantage of applying qualitative methods in such studies is that they promote candid conversations, providing an in-depth understanding of the challenges and practices involved (Lim, 2025). Systematic text condensation in this case helped identify key themes, ensuring a thorough analysis of the narratives. These methods are effective in capturing nuanced perspectives and offer valuable insights that quantitative methods might miss, especially when studying sensitive or intricate topics like healthcare professionals’ experiences. Thank you for sharing! Reference Lim, W. M. (2025). What is qualitative research? An overview and guidelines. Australasian Marketing Journal, 33(2), 199-229.
Solved! The three types of qualitative research designs are phenomenological, grounded theory, and ethnographic research. Compare the differences and similarities between two of the three types
The three types of qualitative research designs are phenomenological, grounded theory, and ethnographic research. The three types of qualitative research designs are phenomenological, grounded theory, and ethnographic research. Compare the differences and similarities between two of the three types of qualitative studies and give an example of each. Initial discussion question posts should be a minimum of 200 words and include at least two references cited using APA format. Responses to peers or faculty should be 100-150 words and include one reference. Refer to “RN-BSN Discussion Question Rubric” and “RN-BSN Participation Rubric,” located in Class Resources, to understand the expectations for initial discussion question posts and participation posts, respectively. Sample Expert Answer Qualitative research takes different forms, among them being phenomenological research and grounded theory. Each of these approaches takes a different form of inquiry, with phenomenological research focusing on understanding the lived experiences of individuals and how they perceive a phenomenon (Alhazmi & Kaufmann, 2022). Grounded theory, on the other hand, aims to generate or discover a theory by systematically gathering and analyzing data (Charmaz & Thornberg, 2021). Phenomenology seeks to capture the essence of personal experiences by focusing on how individuals perceive and make sense of a particular phenomenon. Researchers use in-depth interviews and observations to gather detailed descriptions of participants’ lived experiences, aiming to uncover the underlying meaning and structure of those experiences. The goal is to explore how individuals interpret their world and the significance they attach to it, while bracketing any preconceived notions to allow for a pure understanding of the phenomenon (Alhazmi & Kaufmann, 2022). On the other hand, grounded theory works toward developing a conceptual framework that explains social processes (Charmaz & Thornberg, 2021). Both methods prioritize deep, contextual exploration, but they differ in their goals, data collection processes, and analysis techniques. In phenomenological research, an example could be exploring how patients experience living with chronic pain, focusing on their perceptions, emotions, and coping mechanisms. In grounded theory, an example could involve studying how nurses perceive the use of telemedicine compared to traditional approaches. Data would be collected through interviews and observations to develop a theory on how nurses adapt their practices, address challenges, and perceive the effectiveness of telemedicine in patient care, particularly in comparison to conventional in-person interactions. References Alhazmi, A. A., & Kaufmann, A. (2022). Phenomenological qualitative methods applied to the analysis of cross-cultural experience in novel educational social contexts. Frontiers in Psychology, 13, 785134. https://doi.org/10.3389/fpsyg.2022.785134 Charmaz, K., & Thornberg, R. (2021). The pursuit of quality in grounded theory. Qualitative Research in Psychology, 18(3), 305–327. Sample Peer Response Hello Your essay presents a compelling comparison between phenomenological research and grounded theory, effectively highlighting that each approach brings something unique to the field of qualitative inquiry. I appreciate the way you described phenomenology, with its emphasis on lived experiences and the researcher’s role in bracketing their preconceptions to understand the perspectives of participants better. The grounded theory case of how nurses adapt to telemedicine that you presented is especially timely in the modern healthcare context: it shows that theory can be a direct result of the practice in the field. Both methods contribute to the development of nursing research by providing context-specific data on patient and provider experiences. According to Adeniran and Tayo-Ladega (2024), phenomenology is particularly effective in revealing the more profound significance individuals attribute to their experiences; thus, it is an invaluable methodology when researching complex human responses in health. References Adeniran, A. O., & Tayo-Ladega, O. (2024). Critical analysis of phenomenological research design in a qualitative research method. Management analytics and social insights, 1(2), 186-196.https://orcid.org/0000-0002-6870-1212
Solved! The first step of the evidence-based practice process is to evaluate a nursing practice environment to identify a nursing problem in the clinical area
The first step of the evidence-based practice process is to evaluate a nursing practice environment to identify a nursing problem in the clinical area The first step of the evidence-based practice process is to evaluate a nursing practice environment to identify a nursing problem in the clinical area. When a nursing problem is discovered, the nurse researcher develops a clinical guiding question to address that nursing practice problem. For this discussion question, you will create a clinical guiding question known as a PICOT question. The PICOT question must be relevant to a nursing practice problem (coordination of health care, assessment, education, patient support, trauma prevention, recovery, health screenings, etc.). After reviewing the relevant topic materials: Select a nursing practice problem of interest. Develop a PICOT question using the template and example provided below. Identify two articles, one qualitative and one quantitative, related to the problem of interest. Provide an APA-formatted reference for each article, and explain how each relates to your PICOT question. Be sure to identify which article is qualitative and which article is quantitative. These articles may be used in this week’s assignment. PICOT question intervention format: In_______________(Population), how does _______________ (Intervention) compared to _______________ (Comparison) affect _______________ (Outcome) within______________(Time, optional)? Example: In critically ill patients in an Intensive Care Unit (ICU) (P), how do daily 2% chlorhexidine cloth baths (I) compared to daily disposable non-antimicrobial cloth baths (C) affect the incidence of health care-associated infections (HAIs) (O)? In responses to peers, provide feedback related to peers’ PICOT questions and their associated articles. Initial discussion question posts should be a minimum of 200 words and include at least two references cited using APA format. Responses to peers or faculty should be 100-150 words and include one reference. Refer to “RN-BSN Discussion Question Rubric” and “RN-BSN Participation Rubric,” located in Class Resources, to understand the expectations for initial discussion question posts and participation posts, respectively. Sample Expert Answer PICOT question: In children with asthma (P), how does a nurse-led self-management education program (I), compared to usual discharge instructions (C), affect 30-day hospital readmission rates (O) within one month post-discharge (T)? The first article that fits this PICOT was done by Ng et al. (2021). The randomized controlled trial directly aligns with the PICOT question, as it investigates how structured, nurse-led education compares to usual discharge instructions in improving outcomes for children with asthma. The study found that children who received the nurse-led program had significantly fewer unscheduled visits and hospital readmissions after discharge compared to those who received routine discharge teaching. This mirrors the intervention and comparison elements of the PICOT, demonstrating that nurse-led education empowers families with skills and confidence to manage asthma effectively. By emphasizing parent knowledge, adherence, and confidence, the article provides quantitative evidence that supports nurse-driven interventions as a strategy to lower 30-day readmission rates in pediatric asthma care. The second article was done by Jones et al. (2022). The qualitative study complements the PICOT by exploring why usual discharge instructions may not adequately prevent hospital readmissions. Caregivers highlighted barriers such as unclear follow-up, inconsistent advice, and difficulties accessing preventive medications after discharge. These insights explain why standard discharge instructions (the comparison in PICOT) may fail to reduce readmissions. Moreover, the solutions suggested by caregivers, including personalized asthma action plans, proactive education, and coordinated follow-up closely resemble nurse-led interventions, reinforcing their relevance. By revealing the lived experiences of families, this article provides a contextual foundation for implementing and refining nurse-led self-management education programs to address real-world gaps, thereby reducing the likelihood of early readmissions within one month. References Jones, R., Turner, B., Perera, P., Hiscock, H., & Chen, K. (2022). Understanding caregiver perspectives on challenges and solutions to pediatric asthma care for children with a previous hospital admission: A multi-site qualitative study. The Journal of Asthma: official journal of the Association for the Care of Asthma, 59(10), 1973–1980. https://doi.org/10.1080/02770903.2021.1984528 Ng, J. S. K., Chau, J. P. C., Chan, A. W. K., Lui, J. K. C., & Cheng, J. W. C. H. (2021). A nurse-led web-based home asthma education program for children and their families: A randomized controlled trial. Journal of Pediatric Nursing, 59(1), 158–163. https://doi.org/10.1016/j.pedn.2021.04.014
Solved! After reviewing the course textbook, summarize the history of nursing research. Discuss the importance of nursing research as it relates to applying evidence in practice (evidence-based practice).
After reviewing the course textbook, summarize the history of nursing research. Discuss the importance of nursing research as it relates to applying evidence in practice (evidence-based practice). After reviewing the course textbook, summarize the history of nursing research. Discuss the importance of nursing research as it relates to applying evidence in practice (evidence-based practice). Initial discussion question posts should be a minimum of 200 words and include at least two references cited using APA format. Responses to peers or faculty should be 100-150 words and include one reference. Refer to “RN-BSN Discussion Question Rubric” and “RN-BSN Participation Rubric,” located in Class Resources, to understand the expectations for initial discussion question posts and participation posts, respectively. Sample Expert Answer The History of Nursing Research The history of nursing research began in the mid-19th century with Florence Nightingale. She used data and observation to improve patient outcomes during the Crimean War. Her work showed how evidence could improve health care and nursing practice (de Souza Padilha et al., 2025). In the early 20th century, nurses began to study education and training. Most of the research focused on how to prepare nurses for practice. By the 1950s and 1960s, nursing research expanded to include clinical practice, patient care, and outcomes (de Souza Padilha et al., 2025). The American Nurses Association supported the growth of nursing research through committees and funding. In the 1980s, the creation of the National Center for Nursing Research within the National Institutes of Health gave more recognition to nursing as a science. This later became the National Institute of Nursing Research. Since then, nursing research has continued to grow, focusing on clinical care, health promotion, disease prevention, and the improvement of health systems. Today, nursing research is global and supports professional practice. Importance of Nursing Research and Evidence-Based Practice Nursing research is important because it creates the knowledge that guides practice. Evidence-based practice (EBP) means using the best research, clinical expertise, and patient preferences to make decisions. Research provides the evidence that makes care safer and more effective (McNett et al., 2021). It helps nurses know what interventions work and what does not. Through research, nurses can improve patient outcomes, reduce errors, and increase satisfaction. EBP also helps reduce costs by avoiding ineffective treatments. Nursing research encourages critical thinking and lifelong learning. It allows nurses to use proven methods instead of tradition or guesswork (McNett et al., 2021). By applying research findings, nurses provide care that is current and reliable. This makes the profession stronger and increases trust from patients and the health care team. References de Souza Padilha, M. I. C., & Borenstein, M. S. (2025). Nursing history: Teaching, research and interdisciplinarity. Escola Anna Nery Revista de Enfermagem, 10(3), 532-538. http://dx.doi.org/10.1590/S1414-81452006000300024 McNett, M., Masciola, R., Sievert, D., & Tucker, S. (2021). Advancing evidence‐based practice through implementation science: Critical contributions of doctor of nursing practice‐and doctor of philosophy‐prepared nurses. Worldviews on Evidence‐Based Nursing, 18(2), 93-101. https://doi.org/10.1111/wvn.12496
Solved! In the context of organizational change initiatives, it is crucial to assess and measure progress to ensure the desired outcomes are achieved.
In the context of organizational change initiatives, it is crucial to assess and measure progress to ensure the desired outcomes are achieved. In the context of organizational change initiatives, it is crucial to assess and measure progress to ensure the desired outcomes are achieved. What frameworks, tools, or metrics does your organization utilize to evaluate its level of success during change initiatives? Evaluate the effectiveness of the method and suggest changes, if applicable. Sample Expert Answer The organizational change process is incomplete unless there is a proper evaluation tool to track progress. Change evaluation metric not only helps identify areas requiring adjustment, but also tracks gains made over a similar period. My organization utilizes multiple models to measure change processes, but the most standout are the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement) and KPIs (Key Performance Indicators). In the case of the ADKAR model, my organization evaluates individuals’ progression through each stage of change. The organization conducts a survey to evaluate whether individual employee understand the change process and its influence on their daily operations and performances (Paramitha et al., 2020). The individual-level insight assists in understanding staff ability and skills to implement change. With the ADKAR model, my organization has been able to provide workers additional support to boost their overall output during a change process. The company combines the ADKAR model with KPIs. The organization in the case of KPIs, evaluates metrics such as error reduction, processing time, user adoption rates, and customer satisfaction (Tambare et al., 2021). These measures are critical in showing the success of the new system of processes introduced by the organization. For instance, the evaluation of the success of a system is through the reduction in the number of errors committed by human resources. Despite the success of the ADKAR model and KPIs in evaluating a change process, I would suggest the introduction of real-time feedback tools, such as pulse surveys or digital sentiment analysis, to provide continuous insight into employee attitudes and engagement. The new model would be critical in centralizing metrics, making it easier to monitor and communicate progress in real time. By enhancing flexibility in our evaluation processes, the organization can respond faster to resistance, celebrate early successes, and stay on course toward successful and sustainable transformation. References Paramitha, T. A., Tobing, D. K., & Suroso, I. (2020). ADKAR model to manage organizational change. International Journal of Research Science and Management, 7(1), 141-149. https://ijrsm.com/index.php/journal-ijrsm/article/view/80 Tambare, P., Meshram, C., Lee, C. C., Ramteke, R. J., & Imoize, A. L. (2021). Performance measurement system and quality management in data-driven Industry 4.0: A review. Sensors, 22(1), 224. https://doi.org/10.3390/s22010224
Solved! Discuss the importance of identifying and understanding the benefits of acknowledging short-term wins during change
Discuss the importance of identifying and understanding the benefits of acknowledging short-term wins during change. Discuss the importance of identifying and understanding the benefits of acknowledging short-term wins during change. Provide an example of when you have recommended acknowledging short-term wins in your organization and explain why you did so. Sample Expert and Explanation The change process risks failure, especially when it fails to acknowledge wins. Most organizations are keen to congratulate the change team at the end, especially when the entire project becomes successful. Accordingly, they fail to understand the importance of short-term wins to the overall performance and the morale of the change team. Recognizing short-term wins is beneficial in multiple ways. Notably, recognizing short-term wins improves the overall morale of the change team (Gupta & Agarwal, 2024). The team expects the management to acknowledge their efforts, which are responsible for the progress the project has achieved. These agents believe that they have put in effort to complete some of the deliverables. Moreover, recognizing short-term changes helps workers believe that the change is achievable and beneficial (Hubbart, 2023). Employees could become disengaged, especially when they cannot quantify their efforts. By recognizing short-term wins, organizations help remind workers that they are making strides and that management notices. In addition, recognizing short-term wins helps the management to know that their strategies are working. Most organizations introduce new strategies aimed at completing a project within timelines. Celebrating short-term wins means that workers are executing their roles and responsibilities and that the management strategies are working. For these reasons, recognizing short-term wins is one of the significant steps in any organizational change process. I have had instances where I educated my organization on the importance of recognizing short-term wins. One standout moment was during the introduction of the ERP system, where team members from all departments were able to complete 25% of the change in a shorter period than the stipulated timeline. The management, with my advice to enjoy short-term wins, was able to motivate the change team to complete the remainder of the project under the stipulated timeline. The period helped me understand that celebrating the short-term win helped build trust in the change process and fostered a culture of continuous improvement and recognition. References Gupta, H., & Agarwal, R. (2024). Building and Leading Engineering Teams: Best Practices for High-Growth Startups. International Journal of All Research Education and Scientific Methods, 12(12), 1678. https://www.researchgate.net/publication/393606791_Building_and_Leading_Engineering_Teams_Best_Practices_for_High-Growth_Startups Hubbart, J. A. (2023). Organizational change: The challenge of change aversion. Administrative Sciences, 13(7), 162. https://doi.org/10.3390/admsci13070162
Solved! Describe how a change leader can increase stakeholder support and create momentum for a change initiative to be successful
Describe how a change leader can increase stakeholder support and create momentum for a change initiative to be successful Describe how a change leader can increase stakeholder support and create momentum for a change initiative to be successful. If you were leading change in your organization, how would you encourage collaboration with your team and encourage their buy-in to the change? Why might you want to consider including the most vocal critic of the change initiative in your guiding team? Sample Expert Answer Change leader can increase the support of a change through clear communication, engagement and providing a clear path. Followers or employees are usually keen on the type of communication, given that it influences their level of attention to what is communicated (Decuypere & Pircher Verdorfer, 2022). By displaying clear communication, change leader will not only attract the attention of the followers but also build their trust as they know the direction required to achieve the ultimate goal (Amir, 2022). Besides, engaging all stakeholders can increase stakeholder support and create momentum for a change initiative to be successful. This assertion is because followers are likely to support the initiative, especially when they know their opinion counts. If I am a change leader in my organization, collaboration with my team and encouraging their buy-in to the change will be my top-most priorities. My focus would be to incorporate the opinion of every member including critics as a way of fostering ownership of the change. However, encouraging stakeholders’ buy-in to the change will require techniques such as connecting the change to personal and professional benefits, ensuring training and resources are provided, and recognizing those who champion and adapt positively to the new direction. Additionally, focus would also be on addressing concerns to show that change is a shared journey instead of a top-down directive. My other tactic would be the inclusion of the most vocal critic to the team. The goal of introducing these individuals is so that they can highlight blind spots in the change process, which the rest of team members could be reluctant to communicate. The goal would be to bring on board critics, listen to their opinion, build trust and relevance, and then convert them to be advocates for the change process (Tam et al., 2023). The rest of the followers are likely to follow the process, especially when it is clear that critics are now supporting the change process. References Amir, M. T. (2022). Role of leaders’ positive communication in facilitating change. Journal of Business and Behavioural Entrepreneurship, 6(1), 87–96. https://core.ac.uk/download/pdf/541444321.pdf Decuypere, A., & Pircher Verdorfer, A. (2022). Leader attentive communication: A new communication concept, validation, and scale development. Journal of Leadership & Organizational Studies, 29(4), 424–442. https://doi.org/10.1177/15480518221100922
Solved! Define the traits and behaviors that make change agents and guiding teams successful. What is the purpose of each?
Define the traits and behaviors that make change agents and guiding teams successful. What is the purpose of each? Define the traits and behaviors that make change agents and guiding teams successful. What is the purpose of each? Provide an example of how change leaders in your organization can leverage a guiding team or change agent’s talents to increase change success. Sample Expert Answer Change agents and Guiding Teams have specific traits that make them crucial during any change process. Change agents are individuals who actively promote, support, and facilitate change (Brown et al., 2023). These individuals have specific traits vital during the transformation period. Some of these common characteristics include adaptability, resilience, strong communication, credibility, and the ability to influence others. Accordingly, organizations utilize these traits to assist with the introduction of desired change, enhancing trust and addressing resistance that could happen during change period. Organizations specifically use these change agents as a bridge between leadership and workers. These individuals are incorporated to inspire others, reduce uncertainty, and encourage adoption of new practices. On the other hand, guiding teams are group of individuals who collectively execute the change effort. Organizations incorporate their services because they are renowned for engaging in open dialogue, problem-solving, aligning strategies across departments, and monitoring progress (Ahmad et al., 2023). The purpose of guiding teams is providing direction, alignment, and sustaining momentum, especially in large scale transformations that demand the collaboration of the management, facilitators and the rest of the staff. In my organization, the management could utilize change agents and guiding teams to achieve positive outcome. A good example is during the introduction of a new administrative system. The management would have to bring together a guiding team comprising of individuals drawn from each department. At the same time, to accelerate the change, the management would have to identify respected individuals in each department to act as change agent and assist in the actualization of the plan through inspiring others, reducing uncertainty, and encouraging adoption of new practices. The combination of these guiding teams and change agents would assist subordinates in trusting the change process and engaging in actions that would accelerate positive outcomes. References Ahmad, T., Boit, J., & Aakula, A. (2023). The role of cross-functional collaboration in digital transformation. Journal of Computational Intelligence and Robotics, 3(1), 205-42. https://www.researchgate.net/profile/Tanzeem-Ahmad-3/publication/389744145_The_Role_of_Cross-Functional_Collaboration_in_Digital_Transformation/links/67d098b3d7597000650803c2/The-Role-of-Cross-Functional-Collaboration-in-Digital-Transformation.pdf Brown, C., White, R., & Kelly, A. (2023). Teachers as educational change agents: What do we currently know? Findings from a systematic review. Emerald Open Research, 1(3). https://doi.org/10.1108/EOR-03-2023-0012
Solved! Why is effective and frequent communication so critical to a successful change effort? Describe either a good or a bad example of this from your organization
Why is effective and frequent communication so critical to a successful change effort? Why is effective and frequent communication so critical to a successful change effort? Describe either a good or a bad example of this from your organization or one that you have studied. How did the communication strategy affect the various internal and external stakeholders impacted by the change effort? Sample Expert Answer Effective communication is critical, especially during organizational change. Firstly, effective communication is crucial in decreasing uncertainties about the proposed changes. Given that human beings are naturally fearful of any changes, early communication and assurances boosts overall outcome. Additionally, effective communication helps aligns efforts in an organization. Employees in an organization are likely to perform well when changes are communicated easily. Moreover, communication is critical in the establishment of relationship with external stakeholders (Hall et al., 2023). External stakeholders require constant communication with the organization to understand new changes. Lastly, effective communication boosts trust and engagement as stakeholders know that their interests are taken care by the organization. Microsoft is a model example of effectiveness of organizational communication. The company shifted from a software licensing model to a cloud-first, mobile-first strategy with the leadership employing effective communication practices to ensure both internal and external stakeholders were in support of the change (Ahmadi, 2023). The company ensured frequent internal communication via outlets such as blogs and newsletters. The resultant effect of the communication is that Employees gained a clear understanding of the company’s new priorities. On the other hand, external stakeholders received consistent messaging about Microsoft’s future direction, which reassured them of the company’s stability and long-term value. The communication practice was critical in boosting growth mindset among workers, in addition to equipping them with new skills through retraining and reskilling on cloud services and AI development. As a result, Microsoft successfully transitioned from stagnating PC software sales to becoming a leader in cloud computing, showing how transparent, ongoing communication can accelerate cultural and strategic transformation. References Ahmadi, A. (2023). Microsoft customer relationship management for small and medium-sized enterprises: challenges and opportunities. Asian Journal of Computer Science and Technology, 12(1), 1-6. https://doi.org/10.51983/ajcst-2023.12.1.3505 Hall, K. R., Harrison, D. E., & Obilo, O. O. (2023). Building positive internal and external stakeholder perceptions through CSR storytelling. Journal of Strategic Marketing, 31(7), 1317-1338. https://doi.org/10.1080/0965254X.2021.1895289
Solved! Select an organization you are familiar with that is in the process of implementing a new change initiative
Select an organization you are familiar with that is in the process of implementing a new change initiative Select an organization you are familiar with that is in the process of implementing a new change initiative. Explain how successful communication is used throughout the change process within the organization to convey its vision and strategies to its internal stakeholders. What modifications would you make when communicating the intended change to the organization’s external stakeholders? Sample Expert Answer One of the organizations that have been undergoing organizational changes that require effective communication is Microsoft Inc. Under CEO Satya Nadella, the business has been witnessing changes in cloud computing, AI integration, and a growth mindset culture. These changes affect its employees, managers, and executives demanding proper communication to boost overall outcome. Microsoft is renowned for its use of multilayered communication and digital platforms to communicate change to its internal stakeholders. The multilayered communication has been paramount in ensuring clarity, consistency, and engagement throughout the change process. For instance, under the leadership of Nadella, Microsoft has been running a “Ask Me Anything” session, where employees could air their concerns and opinions, making their presence felt (Sun et al., 2023). The communication approach not only allows free-flowing information between the management and the lower-ranked workers but also motivates them. Besides, Microsoft also takes advantage of digital platforms to communicate change to its internal stakeholders. Notably, the organization uses Teams and Yammer to ensure the timely dissemination of information to employees and managers. For instance, the company’s employees understand and know about potential changes through these platforms. These workers know when, how, and why the organization is making these changes, to not only support them but also prevent resistance to change that could happen when they lack information about these transformations. However, I could make some changes to Microsoft’s communication, especially when dealing with external stakeholders. The most significant change would be the incorporation of less technical language. The current communication about change or anything concerning Microsoft is technical and only understood by internal stakeholders (Sehgal et al., 2020). Effecting these changes will boost the understanding of organizational change. Other modifications will involve highlighting how the change enhances product reliability, security, and innovation. External stakeholders require clarity regarding any changes made by an organization to facilitate full adoption. References Sehgal, G., Kee, D. M. H., Low, A. R., Chin, Y. S., Woo, E. M. Y., Lee, P. F., & Almutairi, F. (2020). Corporate social responsibility: A case study of Microsoft Corporation. Asia Pacific Journal of Management and Education, 3(1), 63-71. Sun, Z., Shen, Y., Zhou, Q., Zhang, H., Chen, Z., Cox, D., … & Gan, C. (2023). Principle-driven self-alignment of language models from scratch with minimal human supervision. Advances in Neural Information Processing Systems, 36, 2511-2565.
