For this task you will write a paper on an existing organization with which you have had personal experience. The organization can be a business or a nonprofit, and you may represent any level of the organization

Expert Answer and Explanation

DCM2: Organization and Leadership Evaluation

Through the provision of skilled and compassionate care in the comfort of their own homes, Harmony Home Health & Hospice seeks to restore equilibrium and dignity to the lives of its patients. I have direct knowledge of the company’s service-oriented culture because to my personal interaction with it. Harmony Home Health & Hospice is thoroughly examined in this essay, which starts with an explanation of its goals, values, and organizational structure (Harmony Home Health & Hospice, 2025).

After that, it provides a SWOT analysis to determine the opportunities, threats, and internal and external strengths and weaknesses. The study concludes with an assessment of Mike Garza’s leadership style as the Administrator and Vice President of Home Care. Each element provides practical suggestions to improve effectiveness in a changing healthcare environment while demonstrating how leadership directly affects corporate culture and performance.

Organizational Description and Objectives

Harmony Home Health & Hospice is a multi-state organization that provides skilled home health and hospice care to individuals with acute, chronic, or terminal illnesses. The organization, which has offices in Utah and New Mexico, provides a wide range of services, such as home health aide support, physical and occupational therapy, speech therapy, nursing care, and specialist hospice services (Harmony Home Health & Hospice, 2025).

By focusing on providing empathetic, culturally sensitive care and tailoring its offerings to the various demands of its clientele, Harmony sets itself apart.  It is clear from my personal experience working there that Harmony promotes a polite, family-like atmosphere.  In addition to their extensive training, the staff members are devoted to maintaining each patient’s dignity (Harmony Home Health & Hospice, 2025).  Physicians, registered nurses, licensed therapists, and home health aides are all part of the team.

Patient-centered care is the foundation of the organization.  In addition to working closely with patients’ families to match treatment plans with their choices and values, care providers hold frequent interdisciplinary meetings to guarantee continuity and efficacy of therapy (Harmony Home Health & Hospice, 2025).  Clinical quality and adaptability are reinforced through bi-monthly training for nurses and therapists and monthly training for home health aides.  Priorities are also given to cultural sensitivity and language accessibility.

To help patients who don’t speak English well, Harmony has staff members that are bilingual in Spanish, English, and Tagalog (Harmony Home Health & Hospice, 2025). This program promotes inclusivity and removes obstacles that frequently stand in the way of providing high-quality healthcare to a variety of groups.  Furthermore, the organization incorporates ethnic caregiving preferences into its regular care protocols, paying close attention to their subtleties.

The main goals of Harmony are to provide clients with excellent care while encouraging their comfort and independence.  It seeks to fulfill or above compliance standards set by state and federal regulators, maintain low hospital readmission rates, and attain high patient satisfaction ratings (Harmony Home Health & Hospice, 2025).  Maintaining staff engagement and retention through workforce assistance and leadership development is another crucial goal.

Mike Garza, RN, the Vice President of Home Care and Administrator, is in charge of the company’s home care sector.  Mike brings to the position a combination of clinical knowledge and administrative expertise from his years of experience in hospitals and home health (Harmony Home Health & Hospice, 2025).  Through the routinely interacting with patients, families, and staff, he establishes a palpable feeling of presence and approachability as a visible leader.  He provides both emotional support and effective medical care.

Collaboration between the administrative and clinical areas is promoted by the organizational framework.  A culture of high trust that fosters professional development is reinforced by leadership that is approachable and responsive (Harmony Home Health & Hospice, 2025).  In addition to improving the standard of patient care, this arrangement strengthens Harmony’s standing as a trustworthy and progressive home health agency.

Leadership Practices and Impact on Organizational Culture

Mike Garza, a registered nurse, is the administrator and vice president of home care at Harmony Home Health & Hospice.  Mr. Garza brings a dynamic combination of clinical skills and administrative experience to his leadership role, having worked as a community care worker and hospital-based nurse (Harmony Home Health & Hospice, 2025).  The organization’s care philosophy is shaped by his sincere dedication to helping patients in their homes, where they feel the safest.  His participation in fieldwork and executive planning over the years has earned him the respect of staff, patients, and families.

Three Leadership Practices

Field-Based Engagement and Visibility

Keeping an active and visible presence on the field is one of Mr. Garza’s most dependable leadership techniques.  He frequently visits patients’ homes, helps with complicated cases, and watches care delivery firsthand despite his administrative duties.  He may maintain his awareness of the requirements and difficulties faced by caregivers in real time by using this style of leadership-by-example, which also increases his credibility with clinical personnel (van Draanen et al., 2024).  Additionally, it enhances his comprehension of how policy is implemented in practice, allowing him to lead with empathy and insight.

Staff Empowerment through Cross-Training and Skill Development

For his teams, Mr. Garza places a high priority on cross-functional training and ongoing education.  He has put in place internal mentorship programs that match up more junior clinicians with more seasoned professionals, fostering the development of knowledge and self-assurance in a controlled but encouraging setting.  In order to make it easier for employees to pursue professional growth, he aggressively promotes attendance at workshops, webinars, and certification courses. He occasionally offers flexible shifts.  His notion that empowered clinicians are better able to serve patients and form stronger teams is reflected in this practice (van Draanen et al., 2024).

Responsive and Collaborative Decision-Making

Mr. Garza’s leadership style is further distinguished by his attentiveness to team feedback.  Employees are encouraged to share their thoughts and concerns at quarterly planning meetings and weekly team huddles.  He tries to foster agreement rather than impose top-down decisions, especially when it comes to workflow modifications and patient care enhancements.  Through the creation of a collaborative culture, he gives workers a sense of pride and commitment, making them believe their opinions have a significant impact on the organization’s course (Dangi & Petrick, 2021).

Impact on Organizational Culture

Harmony Home Health & Hospice has an effective organizational culture which has been greatly influenced by Mr. Garza’s dedication to diversity, professional development, and visibility.  A culture that values both clinical brilliance and emotional intelligence has been fostered under his leadership.  The work environment is often described by team members as “supportive,” “family-like,” and “mission-driven” (Xenikou & Furnham, 2022).

His involvement in the field lessens sentiments of hierarchy and a rift between caregivers and leadership by making frontline employees feel appreciated and acknowledged.  His emphasis on learning and growth has created a culture of lifelong learning. Because they feel inspired and supported, rather than because they are required to, clinicians are driven to improve their competence.  Because to the great staff morale and consistency, Harmony has a low turnover rate and good patient satisfaction ratings (Xenikou & Furnham, 2022).

Finally, Mr. Garza’s cooperative style has fostered respect and trust throughout departments.  Teams from therapy, nursing, social work, and spiritual care collaborate together, demonstrating fluid and effective interdisciplinary coordination (Xenikou & Furnham, 2022).  His example of humility and active listening encourages others in the firm to follow suit, strengthening a culture based on accountability and concern for one another.

SWOT Analysis

The SWOT analysis assesses Harmony Home Health & Hospice’s present advantages, disadvantages, opportunities, and threats under Mike Garza’s direction.  It offers information on how the company can take advantage of external possibilities, strengthen its internal strengths, solve its weaknesses, and lessen any dangers.

Strengths

Strong Community Engagement and Personalized Care

Harmony Home Health & Hospice’s longstanding dedication to providing individualized, empathetic care is one of its main advantages.  This strategy is a direct result of Mr. Garza’s leadership, as he constantly stresses the value of treating every patient as if they were family.  Mr. Garza ensures that care is customized to meet the needs of each patient by cultivating close relationships with patients and their families through his field-based leadership.

The company’s excellent reputation in its service areas is a result of this personal involvement (Hickmann et al., 2022).  Because of this, the organization has a devoted patient base and robust networks of referrals, especially from nearby medical professionals who appreciate the personalized, high-touch care provided.

Highly Skilled and Engaged Workforce

The staff of the business is highly skilled and dedicated to delivering top-notch care.  Only qualified experts join the team thanks to Harmony Home Health & Hospice’s stringent hiring procedures, and staff competence is increased through ongoing professional development programs led by Mr. Garza.  Frequent training opportunities help the company stay competitive in the home health and hospice care markets by keeping staff members informed about the most recent advancements in healthcare procedures (Hickmann et al., 2022).  Many team members remain with the company for years because of the assistance and investment in their professional development, which is another factor contributing to the high employee satisfaction rate.

Weaknesses

Limited Geographic Coverage

In comparison to bigger national or regional home health providers, Harmony Home Health & Hospice’s geographic reach is still fairly restricted, despite the fact that it services a number of places in Salt Lake City and the surrounding communities.  This can limit the company’s ability to grow and make it more susceptible to rivals moving into adjacent regions (Harmony Home Health & Hospice, 2025).  The company might find it difficult to reach the scale required to bargain for better insurance company contracts, which could lead to missed chances for cost-effectiveness and commercial growth.

Resource Constraints During Peak Demand

Despite having a well-trained workforce, Harmony Home Health & Hospice occasionally experiences staffing shortages during times of high demand, such as the holidays or flu seasons.  Maintaining the excellent levels of care the organization is recognized for may become challenging as the demand for home health services increases, particularly if there is an unanticipated illness or staff turnover (Harmony Home Health & Hospice, 2025).  This could undermine the organization’s objective by causing caregiver burnout or a decline in service quality.

Opportunities

Expansion of Telehealth Services

In the healthcare sector, telehealth is a developing possibility, especially for hospice and home health providers.  Harmony Home Health & Hospice might improve patient access to care by growing its telehealth offerings, especially for patients who live in remote areas or have mobility issues (Harmony Home Health & Hospice, 2025).  The company would be able to use technology to deliver more comprehensive and effective treatment while preserving its individualized, one-on-one care model.  This expansion, which would broaden the organization’s reach and show its dedication to improving healthcare delivery, might be made possible in large part by Mr. Garza’s leadership.

Strategic Partnerships with Local Healthcare Providers

Harmony Home Health & Hospice may be able to take advantage of substantial prospects by forging closer ties with medical professionals, hospitals, and outpatient centers. Collaborative care arrangements have the potential to improve continuity of care and boost patient volume by having hospital discharge planners send patients directly to home health providers (Harmony Home Health & Hospice, 2025). These collaborations would also increase brand awareness in the neighborhood and draw in more clients, particularly if the organization portrays itself as the go-to source for post-acute care.

Threats

Increasing Competition from Larger Providers

Larger, national healthcare organizations with more financial resources and wider service networks are becoming more competitive in the home health and hospice care sectors. These rivals might have more sophisticated marketing resources and technology, which could make it harder for Harmony to draw in new clients (Harmony Home Health & Hospice, 2025). The existence of these bigger businesses may result in lower reimbursement rates, particularly as insurance companies still prefer larger, more cost-effective operations.

Changing Healthcare Regulations and Reimbursement Rates

The challenge for Harmony Home Health & Hospice is to remain compliant with the constantly changing healthcare legislation and reimbursement structures.  Changes in payment rates may have a detrimental effect on the organization’s revenue, and federal and state regulations pertaining to hospice and home healthcare services can be erratic (Harmony Home Health & Hospice, 2025).  Changes to Medicare or Medicaid rules, for example, which significantly fund hospice and home health care, could result in lower payment rates or more stringent eligibility requirements.

This SWOT analysis shows Harmony Home Health & Hospice’s current situation as well as how Mike Garza’s leadership may affect future opportunities and difficulties.  His strategic guidance puts the company in a position to build on its advantages, improve its shortcomings, and meet external challenges.

Leadership Evaluation Using Servant Leadership Theory

In order to determine Mike Garza’s leadership strengths and shortcomings, we shall apply the Servant Leadership Theory.  According to Robert K. Greenleaf, servant leadership places a strong emphasis on the leader’s duty to serve others by encouraging an atmosphere of empathy, trust, and moral conduct (Mcquade et al., 2021).  Servant leaders seek to create a solid, encouraging, and effective organizational culture by putting the needs of their group and the community above their own.

Strengths of the Leader (Servant Leadership Theory)

Empathy and Emotional Intelligence

Mike Garza’s strong sense of empathy and emotional intelligence are two of his main leadership qualities.  Garza pays close attention to his patients’ and team members’ wants and worries.  Within the organization, trust has grown as a result of this capacity for emotional connection (Miao et al., 2021).  Because of his field-based leadership, he can deal with caregivers directly and make sure that problems are handled fairly and compassionately.

This guarantees that staff members are inspired to deliver outstanding care and improves team cohesion.  Effective leadership requires emotional intelligence, particularly in healthcare settings where providing services depends heavily on human relationships (Miao et al., 2021).  Harmony Home Health & Hospice is able to retain a dedicated and caring staff because of Mike Garza’s ability to foster an emotionally supportive environment.

Focus on Service and Empowerment

The fundamental principles of servant leadership, which stress the need of putting others’ needs first, are reflected in Mike Garza’s dedication to empowerment and service.  In his capacity as an administrator, Garza always prioritizes the needs of his employees and patients, making sure that each team member feels encouraged, appreciated, and equipped to carry out their responsibilities (Miao et al., 2021).  Garza’s involvement in his employees’ professional development and ongoing education is one of the most obvious ways he shows this dedication.

Since a well-trained workforce is essential to delivering high-quality treatment, Garza has put in place a strong educational program that gives employees frequent chances to advance their careers.  Staff members are better able to stay up to date on the most recent standards and practices in healthcare thanks to this ongoing investment in learning.

Garza’s leadership goes beyond simply providing tools for career advancement; he also actively mentors his employees and offers advice to those who want to assume leadership positions (Miao et al., 2021).  This mentorship ensures a long-lasting and growth-oriented culture.  Garza fosters an environment where employees are not just competent caretakers but also independent leaders.  They are more likely to take pleasure in and feel ownership over their work, which immediately improves patient outcomes and the performance of the business as a whole.  Garza and other servant leaders see themselves as stewards who lead others toward success and development (Miao et al., 2021).  Garza makes certain that his staff is inspired and prepared to deliver the best possible care.

Commitment to Ethical Leadership and Integrity

Integrity and ethical behavior are key elements of Mike Garza’s management style, and his leadership is a shining example of both.  He constantly places a high value on openness in decision-making, which fosters trust among his team and the patients they care for (Ebrahim et al., 2024).  Garza makes sure that everyone on staff is aware of the reasoning behind critical choices, especially those that have an impact on patient care, by keeping lines of communication open.

His focus on justice and honesty not only promotes a respectful workplace environment but also a shared dedication to preserving the organization’s principles.  Additionally, Garza makes sure that patients and their families are informed about treatment plans, modifications to care protocols, and the overall approach to care.

The organizational culture at Harmony Home Health & Hospice will be significantly impacted by Garza’s emphasis on moral leadership.  Garza sets an example of moral behavior that instills a sense of duty and accountability throughout the entire company (Ebrahim et al., 2024).  The team as a whole benefits from a positive feedback loop of ethical behavior since employees are more likely to imitate the integrity they observe in their leader.

Upholding the highest ethical standards is essential in the healthcare industry, where choices can have a profound impact on patients’ lives.  Since decisions about care are made with the best interests of the patients in mind, ethical leadership has a direct impact on patient outcomes (Ebrahim et al., 2024).  Patients and their families can feel secure knowing that they are getting care that adheres to the highest ethical and professional standards in this setting.

Weaknesses of the Leader

Over-Reliance on Hands-On Leadership

One of Garza’s best qualities is his hands-on leadership approach, but it could also be a drawback.  Garza frequently participates personally in patient care and daily operations as a servant leader, which can restrict his capacity to take a backseat and participate in longer-term, more strategic planning.  He might not be able to devote all of his attention to the organization’s larger objectives, like growing services or adjusting to shifting healthcare laws, because of his over-reliance on daily operating duties.

Additionally, servant leaders need to develop the capacity to assign tasks and have faith in their team to complete them (George, 2024).  Garza’s direct involvement in care is commendable, but he might devote more time to organizational growth if he focused more on enabling his senior leadership team to assume more operational duties.

Insufficient Delegation of Leadership Responsibilities

In keeping with the previous shortcoming, Garza’s inability to completely assign leadership duties may impede the growth of his team’s leadership potential.  Garza may occasionally deprive others of decision-making authority, even though he trains his employees to a certain degree.  This can impede decision-making and result in inefficiencies, especially when there is a high demand or when prompt replies are needed.

In order to cultivate future leaders within the business, effective servant leadership necessitates the capacity to delegate authority and responsibility (George, 2024).  Building a sustainable leadership pipeline requires giving others the freedom to accept responsibility for decisions and duties.  According to Garza, the company might run more effectively and secure its long-term success by investing in mentorship and giving trustworthy team members more responsibility.

Difficulty in Managing Change

Another flaw in Garza’s leadership style is his difficulty handling change, especially when it comes to adjusting the company to changes in the external market or in healthcare regulations.  His close ties to the organization’s daily activities can occasionally cause him to oppose drastic or quick changes (George, 2024).  This can make it more difficult for Harmony Home Health & Hospice to react swiftly to changes in the healthcare industry, new technology, or rivalry in the market.  In order to motivate their people to welcome change instead of fight it, effective leaders must be able to handle it.

Even though Garza’s leadership style frequently emphasizes consistency and quality, Harmony’s continued success in the cutthroat and always changing healthcare industry will depend on its ability to adapt to organizational change.

Recommendations for Improving Leadership Effectiveness

Increase Delegation and Empowerment at Leadership Levels

Garza might benefit from actively assigning tasks to senior staff in order to address his excessive dependency on hands-on leadership. He could then concentrate on long-term corporate objectives and high-level strategic planning (Mirkhan et al., 2024). In addition to increasing decision-making effectiveness, encouraging senior leadership to assume greater responsibility for operational duties may also enable more diffused leadership throughout the company.

Enhance Change Management Skills

Garza could participate in change management-focused leadership training to better handle outside obstacles. He would get a better understanding of how to lead throughout organizational changes and cultivate a more flexible culture as a result. The company might maintain its competitiveness and responsiveness by putting in place systematic procedures for assessing and adjusting to modifications in healthcare laws, reimbursement guidelines, and industry standards (Mirkhan et al., 2024).

Emphasis on a Stronger Leadership Pipeline

Garza should concentrate on creating a leadership pipeline within Harmony Home Health & Hospice in order to guarantee the organization’s long-term viability.  He can make sure that future leaders are prepared to lead the company by coaching and developing employees for leadership positions.  Putting money into official leadership development courses and giving promising staff members more responsibility will help the company be ready for expansion while upholding its basic principles of care and service (Mirkhan et al., 2024).

Using the Servant Leadership Theory, this leadership assessment identifies Mike Garza’s leadership qualities and offers suggestions for enhancing his efficacy and guaranteeing Harmony Home Health & Hospice’s continued success.

Conclusion

In providing home-based healthcare services, Harmony Home Health & Hospice is a prime example of a care-driven company that prioritizes professionalism, empathy, and trust.  It is evident from personal experience that the organization’s success is fueled by a solid corporate culture, committed leadership, and a well-coordinated care team.  According to the SWOT analysis, Harmony confronts external threats from competition and policy changes as well as internal inefficiencies, despite the fact that it benefits from clinical knowledge and cultural inclusion.

Mike Garza’s leadership at Harmony Home Health & Hospice, which emphasizes empathy, empowerment, and moral conduct, is a prime example of servant leadership.  His qualities, such as integrity, emotional intelligence, and dedication to service, have produced a kind and committed workforce that offers top-notch treatment. There are chances for improvement despite obstacles including an excessive dependence on hands-on leadership, inadequate delegation, and trouble handling change.

Garza can guarantee Harmony Home Health & Hospice’s survival and ability to change with the times.  The company can increase its reach, better navigate future obstacles, and uphold its solid reputation for compassionate care by implementing strategic leadership enhancements.

References

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